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Use the links below to take you to the area for which you would
like help or information:
- Using the site
- CANADA ORDERS - Do you ship to canada?
- I am looking for a product, its not on your website?
- What name is going to appear on my credit card statement?
- Privacy Policy and Cookies
- Delivery and Orders
- Web-site and Credit Card Security
- Returns Policy & Our Satisfaction
Gaurantee
Using the site
The CyberskinToys.com web-site has been designed so that it is as easy
to use as possible. Begin by searching for a product
you would like, to do this, enter a key-phrase in the box in the
top-right hand corner of the screen. A key-phrase is a word or phrase
which is contained in the item you are looking for. For example,
if you are looking for a 32a PVC bra, then "PVC" would be a good
key-word. Key-phrases should not be sentences or be specific, so
"32A PVC bra with furry cups" is not a good key-phrase and will
probably not result in any products found.
Once you have a list of products which match your key-phrase, you
can browse through your pages of matched products by clicking on
"Next" or "previous" at the bottom of the page and above the results.
When you have found a product you like, click on the product name
or image for more information. Click on "add to Cart" to add the
product to your on-line shopping basket. From there you can click
next and follow the instructions on-screen to buy a product or click
on "continue shopping" to add more items to your basket before buying.
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Canada Orders
Good news! CyberskinToys.com does ship to our good friends in all provinces within Canada. All
shipments are in a plain box to insure your privacy.
Please Note: Customers are responsible for all taxes and duties associated with
shipping an item to Canada.
If you have any questions please contact support@CyberskinToys.com.
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Looking for a product thats not on your website
We have access to over 10,000 adult novelty items odds are if you do not see it here we can still get it.
For more information on products please contact sales@CyberskinToys.com.
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What name is going to appear on my credit card statement?
CyberskinToys.com takes every precaution to insure your privacy. When your credit card is charged the name that
will appear on your statement is Sedona Merchandising Inc. .
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Privacy
Policy and Cookies
CyberskinToys.com will not send you any e-mails for marketing reasons
or provide your e-mail address to other parties without your consent.
Upon purchasing a product you will receive an e-mail confirmation
from us, however you will not receive any other e-mail without your
permission.
Cookies
The CyberskinToys.com website uses 'session' cookies which are deleted
after you close your browser, to keep track of the items in your
shopping cart. If these have been disabled, you will be unable to
purchase products through our website. Additionally, CyberskinToys.com
occasionally stores a cookie on your machine which will allow us
to recognise you when you return, and present you with special offers
and products we think you will like. If you do not like the idea
of this, you can deactivate the 'stored' cookies capability of your
browser and continue to use the site.
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Delivery and Orders
All products delivered to your door will be packaged in plain boxes
or unbranded envelopes. There will be no indication on the outside
of the package, that it contains anything of a sexual or novelty
nature. Most orders will ship 2-3 business days after payment has
been received. In rare cases, for example when we have run out of
a particular item of stock and are waiting for it from the manufacturers,
it may take up to 21 days for delivery. If a product ordered is
now obselete, we will endeavour to contact you by email as soon
as possible, we can then give you a refund or exchange it for a
different product.
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Web-site
and Credit Card Security
CyberskinToys.com takes every pecaution in securing customer information.
We use state of the art encrytion techniques to insure your information
stays safe. The security precautions used on CyberskinToys.com are the same type
used by the on-line banks and financial houses. The site is fully
secure, utilising some of the most advanced (128bit SSL) encryption
available. This means that if information you submit to us from
a secure section of CyberskinToys.com is somehow intercepted by a computer
hacker, they will not be able to decode it, and the information
will be useless to them.
How can I tell if the web-site is secure?
When you are in a secure part of a web-site, there should be a small,
locked padlock at the bottom right of your browser window. On Internet
Explorer (the browser which comes with Windows), it looks like the
picture below.
These security precautions on CyberskinToys.com mean that sending credit
card details over our web-site is safer than giving a credit card
number out by telephone, and far safer than using a credit card
in a resteraunt. Giving credit card details online, on a secure
web-site which has the padlock symbol, is probably the safest form
of credit card transaction you will ever do.
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Returns Policy & Our Satisfaction Gaurantee
Every item you order from CyberskinToys.com is protected by our Quality Guarantee.
We will happily replace any defective item with a new, identical, working item free of charge. If you receive an item and it is defective upon receipt, please contact our customer service either by emailing us at Support@CyberskinToys.com or calling our Customer Service desk (toll free) at 866-937-7255. We will immediately send you a replacement with a prepaid, return shipping label for the defective item. Otherwise, if an item fails within the first 45 days of use,contact us for return instructions. Your item will be immediately replaced upon its receipt at our warehouse.
When your merchandise arrives, inspect it carefully before you use it (merchandise that has been used may not be returned). If it is not what you expected or you are not satisfied, return it for an exchange or a refund, no questions asked. Shipping charges are not refundable. Because of strict Public Health laws in the State of Arizona we are required to have a Quality Assurance Technician inspect all returned items. Our refund policy excludes any item that has been used unless that product is being returned because it is defective.
Certain specialty items may be subject to a 10% restocking fee. This is clearly explained on the items product page and is also specified on the order acknowledgement and the copy of the Invoice included with the shipment.
Customer Service Hours are 8:00 am - 5:00 pm (PST) Mon - Fri.
For sales, product enquiries or complaints: Support@CyberskinToys.com
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