Website Help and Information
Use the links below to take you to the area for which you would like help or information:
- Using the site
- CANADA ORDERS - Do you ship to canada?
- I am looking for a product, its not on your website?
- What name is going to appear on my credit card statement?
- Delivery and Orders
- Web-site and Credit Card Security
- Returns Policy & Our Satisfaction Gaurantee
Using the site
The CyberskinToys.com web-site has been designed so that it is as easy to use as possible. Begin by searching for a product you would like, to do this, enter a key-phrase in the box in the top-right hand corner of the screen. A key-phrase is a word or phrase which is contained in the item you are looking for. For example, if you are looking for a 32a PVC bra, then "PVC" would be a good key-word. Key-phrases should not be sentences or be specific, so "32A PVC bra with furry cups" is not a good key-phrase and will probably not result in any products found.
Once you have a list of products which match your key-phrase, you can browse through your pages of matched products by clicking on "Next" or "previous" at the bottom of the page and above the results.
When you have found a product you like, click on the product name or image for more information. Click on "add to Cart" to add the product to your on-line shopping basket. From there you can click next and follow the instructions on-screen to buy a product or click on "continue shopping" to add more items to your basket before buying.
Good news! CyberskinToys.com does ship to our good friends in all provinces within Canada. All shipments are in a plain box to insure your privacy.
Please Note: Customers are responsible for all taxes and duties associated with shipping an item to Canada.
If you have any questions please contact support@CyberskinToys.com.
Looking for a product thats not on your website
We have access to over 10,000 adult novelty items odds are if you do not see it here we can still get it.
For more information on products please contact sales@CyberskinToys.com.
What name is going to appear on my credit card statement?
CyberskinToys.com takes every precaution to insure your privacy. When your credit card is charged the name that will appear on your statement is Sedona Merchandising Inc. .
CyberskinToys.com will not send you any e-mails for marketing reasons or provide your e-mail address to other parties without your consent. Upon purchasing a product you will receive an e-mail confirmation from us, however you will not receive any other e-mail without your permission.
The CyberskinToys.com website uses 'session' cookies which are deleted after you close your browser, to keep track of the items in your shopping cart. If these have been disabled, you will be unable to purchase products through our website. Additionally, CyberskinToys.com occasionally stores a cookie on your machine which will allow us to recognise you when you return, and present you with special offers and products we think you will like. If you do not like the idea of this, you can deactivate the 'stored' cookies capability of your browser and continue to use the site.
Delivery and Orders
All products delivered to your door will be packaged in plain boxes or unbranded envelopes. There will be no indication on the outside of the package, that it contains anything of a sexual or novelty nature. Most orders will ship 2-3 business days after payment has been received. In rare cases, for example when we have run out of a particular item of stock and are waiting for it from the manufacturers, it may take up to 21 days for delivery. If a product ordered is now obselete, we will endeavour to contact you by email as soon as possible, we can then give you a refund or exchange it for a different product.
Web-site and Credit Card Security
CyberskinToys.com takes every pecaution in securing customer information. We use state of the art encrytion techniques to insure your information stays safe. The security precautions used on CyberskinToys.com are the same type used by the on-line banks and financial houses. The site is fully secure, utilising some of the most advanced (128bit SSL) encryption available. This means that if information you submit to us from a secure section of CyberskinToys.com is somehow intercepted by a computer hacker, they will not be able to decode it, and the information will be useless to them.
How can I tell if the web-site is secure?
When you are in a secure part of a web-site, there should be a small, locked padlock at the bottom right of your browser window. On Internet Explorer (the browser which comes with Windows), it looks like the picture below.
These security precautions on CyberskinToys.com mean that sending credit card details over our web-site is safer than giving a credit card number out by telephone, and far safer than using a credit card in a resteraunt. Giving credit card details online, on a secure web-site which has the padlock symbol, is probably the safest form of credit card transaction you will ever do.
Every item you order from CyberskinToys.com is protected by our Quality Guarantee.
We will happily replace any defective item with a new, identical, working item free of charge. If you receive an item and it is defective upon receipt, please contact our customer service either by emailing us at Support@CyberskinToys.com or calling our Customer Service desk (toll free) at 866-937-7255. We will immediately send you a replacement with a prepaid, return shipping label for the defective item. Otherwise, if an item fails within the first 45 days of use,contact us for return instructions. Your item will be immediately replaced upon its receipt at our warehouse.
When your merchandise arrives, inspect it carefully before you use it (merchandise that has been used may not be returned). If it is not what you expected or you are not satisfied, return it for an exchange or a refund, no questions asked. Shipping charges are not refundable. Because of strict Public Health laws in the State of Arizona we are required to have a Quality Assurance Technician inspect all returned items. Our refund policy excludes any item that has been used unless that product is being returned because it is defective.
Certain specialty items may be subject to a 10% restocking fee. This is clearly explained on the items product page and is also specified on the order acknowledgement and the copy of the Invoice included with the shipment.
Customer Service Hours are 8:00 am - 5:00 pm (PST) Mon - Fri.
For sales, product enquiries or complaints: Support@CyberskinToys.com